Career
At ELECTCOMS, we are passionate about connecting people and empowering communication.
Joining our team means being part of a dynamic and innovative environment where your skills and ideas can make a real impact. We foster a collaborative culture that values diversity, teamwork, and personal growth. We believe in investing in our employees and providing them with opportunities to thrive both professionally and personally.
Sales Account Manager
Technician
Call Center Operator
Sales Account Manager
Job Responsibilities
- Manage existing client accounts to ensure customer satisfaction and repeat sales
- Conduct market research to generate new leads and potential partners
- Analyse sales data and market trends to identify opportunities for growth
- Meet and exceed sales targets and performance metrics
- Responsible for developing and executing strategic plans to achieve sales targets and expand the customer base
- Responsible for Key account management and business development
- Review business performance and to identify risk and opportunity of the brand
- Maintain customer relationship, provide total solution and extend business network
- Collaborate with internal departments to ensure execution of sales plans and client satisfaction
- Provide regular updates and reports on progress and results
Job Requirements
- Bachelor’s degree in business, marketing, or a related field
- Fresh graduates with a positive attitude and a willingness to learn are welcome.
- Proven track record of success in sales and account management is a plus.
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Excellent organisational and time management skills
- Proficient in Microsoft Office and other relevant software
- Willingness to travel when required
Technician
Job Responsibilities
- Providing first level support to customers on technical issues over the phone, via email or on-site.
- Provide technical support and routine maintenance services for all company issued products, including troubleshooting and resolving problems with radio communication equipment.
- Managing and responding to customer concerns, providing assurance that all their issues are will be handled in accordance with the standards.
- Maintain signal quality, prevent outages, and restore interrupted service with high quality of work to ensure customer satisfaction.
Job Requirements
- Diploma or Degree in Electronics / Computer/Telecommunication / Electrical/Electronic Engineering or its equivalent
- Existing experience working in Telecommunication industry will be an added advantage
- Good communication and interpersonal skills
- Fresh graduates are encouraged to apply
Call Center Operator
Job Responsibilities
- To provide a high level of customer service experience when attending to customers’ request, inquiries and complaints within the turn-around-time.
- To provide first call resolution in an effective and timely manner.
- To handle customer inquiries in an efficient, courteous and professional manner.
- Able to work both independently in a team environment by supporting team members in the absence on customer follow up
- Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
Job Requirements
- A self-starter who is able to work independently and under minimal supervision
- Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)
- Minimum of Sijil Pelajaran Malaysia (SPM) with one (1) year of working experience in Customer service/ Call center.
- Fresh graduates are welcome to apply (Diploma and Above)
- Have excellent communication in English and Bahasa
Ready to embark on an exciting career journey?
Fill in the form below, we will contact you as soon as possible.