Career
At ELECTCOMS, we are passionate about connecting people and empowering communication.
Joining our team means being part of a dynamic and innovative environment where your skills and ideas can make a real impact. We foster a collaborative culture that values diversity, teamwork, and personal growth. We believe in investing in our employees and providing them with opportunities to thrive both professionally and personally.
Job Responsibilities
- Manage existing client accounts to ensure customer satisfaction and repeat sales
- Conduct market research to generate new leads and potential partners
- Analyse sales data and market trends to identify opportunities for growth
- Meet and exceed sales targets and performance metrics
- Responsible for developing and executing strategic plans to achieve sales targets and expand the customer base
- Responsible for Key account management and business development
- Review business performance and to identify risk and opportunity of the brand
- Maintain customer relationship, provide total solution and extend business network
- Collaborate with internal departments to ensure execution of sales plans and client satisfaction
- Provide regular updates and reports on progress and results
Job Requirements
- Bachelor’s degree in business, marketing, or a related field
- Fresh graduates with a positive attitude and a willingness to learn are welcome.
- Proven track record of success in sales and account management is a plus.
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Excellent organisational and time management skills
- Proficient in Microsoft Office and other relevant software
- Willingness to travel when required
Job Responsibilities
- Providing first level support to customers on technical issues over the phone, via email or on-site.
- Provide technical support and routine maintenance services for all company issued products, including troubleshooting and resolving problems with radio communication equipment.
- Managing and responding to customer concerns, providing assurance that all their issues are will be handled in accordance with the standards.
- Maintain signal quality, prevent outages, and restore interrupted service with high quality of work to ensure customer satisfaction.
Job Requirements
- Diploma or Degree in Electronics / Computer/Telecommunication / Electrical/Electronic Engineering or its equivalent
- Existing experience working in Telecommunication industry will be an added advantage
- Good communication and interpersonal skills
- Fresh graduates are encouraged to apply
Job Responsibilities
- To provide a high level of customer service experience when attending to customers’ request, inquiries and complaints within the turn-around-time.
- To provide first call resolution in an effective and timely manner.
- To handle customer inquiries in an efficient, courteous and professional manner.
- Able to work both independently in a team environment by supporting team members in the absence on customer follow up
- Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
Job Requirements
- A self-starter who is able to work independently and under minimal supervision
- Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)
- Minimum of Sijil Pelajaran Malaysia (SPM) with one (1) year of working experience in Customer service/ Call center.
- Fresh graduates are welcome to apply (Diploma and Above)
- Have excellent communication in English and Bahasa
Ready to embark on an exciting career journey?
Fill in the form below, we will contact you as soon as possible.